AT&T
Scams customers ripoff

Kay52
11-30-2004
8

AT&T scams customers right in their own home!!!
Where I live, we were only able to use one phone company for local home service. We were anxiously awaiting the day when other companies were allowed to service our area. When AT&T called and solicited me at home I was so excited to hear that they were offering UNLIMITED LOCAL & LONG DISTANCE SERVICE FOR around $30.00 per month. I agreed to sign up for their service. I was nervous to see my first bill seeing as sometimes after taxes and fees things can cost a little more then you had expected. But to my reassurance, my bill was right around what the sales person told me it would be! All was good, until I got a bill from my previous home phone company. I called them and explained that I now had AT&T for my home phone service, and she said No, you have long distance through AT&T.??? After a bit of arguing back and forth she said they call the plan unlimited local and long distance because it covers LOCAL LONG DISTANCE!!! (if there has ever been an oxy moron...)

I thought she was nuts and called AT&T to get this resolved. They informed me that I had been mislead, and that I could file a formal complaint. I was livid. I told them I anted to cancel my service and that was BS what they were doing.

They canceled my service, and I went with an unlimited plan through my old company.

My complaint besides the SOLICITING people in their homes, tricking them into buying a service, is that after I canceled the service they WILL NOT STOP BILLING ME! For calls made after the date of cancellation! They in fact billed them at much higher rate then I was even paying with them to begin with! I have spoken with them on about 5 occasions (I have all the names, times, dates) trying to get them to fix my bill. They say that they will issue a credit, but instead they just keep sending me a bill in the same amount.

I think they are the most unprofessional, rude, misleading company I have ever come in contact with.