Lenscrafters
Coupons Gimmicks Deceive

Lenscrafters advertised on TV $99.00 complete pair of eyeglasses.
Their coupons also, in big letters, said the same.
I verbally verified all of this, by phone, when I made my appointment.
I showed up, & showed my coupons. I was charged $50.00 separately for the eye exam. Came time for the eyeglasses, I let the young lady select the cheapest frames. I don't care what the frames look like, I just want to see through the frames. I reminded her of the coupons. My bill said that I had gotten Premium Plastic frames $59.95 (their cheapest frames), & that, after the $60.00 coupon, I still owed $169.93.
I showed all the coupons. It clearly said $99.00 complete pair, any frame
On the next line however, it said up to $60.00 for the frames.
I still was within that scope...
I asked to speak to the supervisor. The person in charge was very YOUNG. She informed me that I still owed $169.93,
after paying the $50.00 eye exam,
& despite the coupon,
I still owed $169.93... For my $99.00 eyeglasses.
I argued, and we stared at the $99.00 complete pair coupon...
She then proceeded to point out that in tiny prints, it read $129.00 for bifocals.
Since I need eyeglasses, why in tiny prints deceive me, & contradict the BIG prints???
Also, how is $129.00 the same as $169.93???
GIMMICK!!!
So, I asked for a refund.
She pretended to do it. She seemed to have done it, but, my credit card bill arrived today, & it never had been done at all.
An eye exam LEADS to glasses. If an eyeglasses deal misleads, then, the eye exam also must be refunded. I only need the 1st to get the 2nd.
I need my money back. I expect honesty, and ethics.
Thanks. Stella
Lebanon CT

Company: Lenscrafters
Country: USA
State: Connecticut
City: Vernon
Address: Tri City Plaza
Phone: 8608719722

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