TracFone Wireless
Ripoff TracFone rep. Added MY minutes to someones elses phone, their mistake, not mine

While trying to add a 1 year phone card minutes to my TracFpme, I was aked for the serial number. The person I was giving information to said to hang up the phone, take offf the back & look under the battery and call back on a regular phone.

When I called back, I was informe that the minutes I had purchased had been already added to someone elses phone. I asked how this could happen when they did not have MY serial numer at the time.

I was told there was nothing they could do. After spending approximately foour hours on two seperate days and speaking to several reps. And their supervisors I was given a different reason from each one as to what happened.

They finally agreed to add just two months to my expiration date but no more minutes. Therefore, I am out $97.00 which I cannot afford on a fixed income.

Company: TracFone Wireless
Country: USA
State: Florida
City: Miami
Address: 8390 N. W. 25th Street
Phone: 8008677183

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