Best Buy, Best Buy Reward Zone
Reward Zone certificates and rebate check never received

On November 9 I went into Best Buy to purchase a digital camera. The employee that helped me told me about the reward zone program. I thought it sounded like a great deal.

Due to an employees error, my account was never set up correctly. I contacted Best Buy several times to get things straightened out. It was finally corrected as of March 8. It took them 4 months to fix that part.

As of this date, I am owed $120.00 in Best Buy gift certificates and still have not received them. Supposedly they were sent by email on March 27th, but I have not received them.

Best Buy's rebates are another joke. I sent in all the forms for a rebate on a TV that was bought the day after Thanksgiving. According to Best Buy the rebate was issued on Feb 9. I never got that either.

When I spoke with customer service, they offered to re-issue a new check that I should have received by March 31st. Yea, that one never got here either. When I called about the rebate, I was informed that they could not issue me a check because one had already been cashed.

But they could not tell me where the check was cashed or when. Since the check was cashed illegally, I would like to know what bank it was cashed at and by whom. I am so fed up with this company's "customer service." They have lost another regular customer.

Company: Best Buy, Best Buy Reward Zone
Country: USA
State: Minnesota
City: Minneapolis
Address: PO Box 9312
Phone: 6122911000

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