TGEC Communications
Free Choice Communications ripoff, dishonest, fradulent billing, customer service rude, failed to return calls, refusal to be connected to management, refusal to respond

Contracted phone service through Free Choice Communications. I was Advised at the time that it would take 3 days to transfer service. After 5 days service was not transferred; contacted the company and spoke to Adnous in the customer service department who advised that it could be wiring and that would cost $90.00 but if no rewiring was necessary the $90.00 would be credited to my account.

Adonus scheduled a technician to come out and check the lines, which were in working order because I had service with another company. The technician advised that the lines were fine and in working order no need for rewiring. He just had to contact his office to activate the service.

Upon contacting the company regarding my refund of $90.00 since it was not a wiring problem, I was put on hold for extended periods of time with no response. I sent a letter to the Customer Service Manager, Angela with no response. I then sent a letter to the General Manager, Michael Shaw who also ignored my letters.

To date I have not received a response regarding this matter and I have been sending letters and calling for over 4 months.

Company: TGEC Communications
Country: USA
State: California
City: San Mateo
Phone: 8777473733
Site: www.myfreechoice.com

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