Quest communications
QUEST Communications billing scam

About four months ago I recieved a call asking if I wanted to try out special features for my phone service. The first month being free. I declined immediately because I felt that if I accepted it would be hell getting out of the deal. But apparently they just wouldt take no for an answer. Soon after I started recieveing bills for services I never requested. I called them immediately and very politely asked them to rectify the matter. The next month the bill reflected the change back to the basic service that I requested with a credit for the two months that were changed without my permission. Knowing I had credit, I just ignored the next bill only to find that they again started charging me for the "Total Package "again for two months. Now I was furious. When I called them they offered only to give me one month of credit. But when I demanded the full two months they agreed. Only time and the next months bill will tell. You can bet now that this complaint is not stopping here. It's going to the FCC!

Robert
Roswell, New Mexico

Company: Quest communications
Country: USA
State: Arizona
City: Phoenix
Address: P.O. box 29013

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