Kohls
Online Purchase Ripoff Exhorbitant Shipping Fees Bad Service Internet

To all those who shop online, don't buy anything from Kohl's unless you want to be ripped off! I heard about this store from some relatives up north. This store has very good prices on merchandise. There is a Clearance center on their website with great deals on clothing. I placed an order for a pair of Valentine's panties for my sweetheart, they were a great deal at only $1.29 on clearance.

However, they wanted to charge me $6.95 to ship this one item to me! This is for standard USPS shipping, which as we all know, would normally cost only 55 cents for something so small and lightweight.

Anyway, I contacted the customer service center immediately to inquire as to why shipping is so high for one pair of panties. I informed them of the ACTUAL cost of shipping and packaging materials, and asked if they could charge me a more reasonable amount. The clerk said no, that this is their base fee PER ITEM! So if I wanted to buy three pairs of panties, they would charge me nearly $21 to ship $4 worth of merchandise!

This is an outrage! Not only would the customer service clerk do NOTHING to compensate me for their disgusting overcharge, she defended the store's policy and stated that they enjoy making money off of innocent consumers. I canceled my order as a result, and I encourage everyone to stay far, far away from this online store!

Company: Kohls
Country: USA
State: Nationwide
Site: www.kohls.com

  <     >