Public Storage
Ripoff billing, refund and pro rating practices non response to complaints Beligerant employees

ON aug 20 I rent space with palomar airport self storage. It appears that the facility was then sold to public storage (PS) the later part of 2004.
My contract runs from the 20th of the month to the 19th of the next month. Public storage never notifies me that they are the new owners and that they will be debiting my credit card account.

PS first bills my account on 12/27/04 for the dec20/jan19 billing. On Jan 2 PS again bills my account $38.32. Again on Feb 2 PS debits my account again, this time for the period feb 1, to feb 28. I DO NOT FIND OUT TILL MY end January credit card statement. On feb 2 I call PS to assertain why this charge. They explain that they are new owners and that bookeeping charges all clients on the first of the month, and hence, was prorating my account to the end of Jan.

This was done without my consent, since my contract stated that I was to be billed and charged on my contract date. I then decided to remove my belongings from PS, and did so on my aniversary date of Feb 19th. I have the PS vacate receipt of 2/19 #76332744.

When I asked for a refund of the amount that was prorated, $38.32 I was told that I was not owed it since I did not give them sufficent notice regarding their refund policies, and since I was NOW PAID TO THE END OF THE MONTH, I WAS DUE NO REFUND.

I was told that I would have to contact the regional manager, Scott Pryde 949-462-3060 x14, for him to approve it. Well, 3 attemps later, after making long distance phone calls at my expense, I have still not been able to contact, or recieved any response from Mr. Pryde. I was told that he would respond within 24 hours.
Also, MS. Bush, the office manager on the day I vacated, became billegerant, and told me to leave PS property or she would call the police. Never did I raise my voice or get out of my seat while speaking with her. This is not a good company and has poor business practices.

Company: Public Storage
Country: USA
State: California
City: Carlsbad
Address: 6211 Corte Del Abeto
Phone: 7604384358

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