Public Storage
Ripoff, denial

I am in the military and needed to have my household goods put into storage from the apartment I was living in. Since I was away my mother found a close spot to where she lived to put my stuff. I was ok with it, and for almost a year nothing was missing.

Until this past September on leave for Labor day weekend I go back to my storage and pick up a few things and notice a few things missing and the chicken wire in the ceiling all bent out of shape. I was unable to get a hold of the management because of the holiday weekend, and the fact that I had to be back to base the next morning. (I was leaving on a flight) I then make a police report through e-mail and the phone, and try to contact the Public Storage manager. I took photos of the damage that was done.

The manager doesn't return any of my phone calls, and the report to the insurance company keeps on coming up unfounded. (Meaning that either the manager doesn't return their phone calls or they deny any stolen property or break in.) In the mean time the next month I have my mother go and try and find another item that I need from my storage.

This time she cannot even get into the storage locker. The place was ransacked and the rest of my valuable items were stolen to include a copy of Windows XP, Office Pro, a Peyton Manning rookie and Moss Rookie (cards) as well as other personal items.

I finally make it back home around Christmas with the decision to move to a different storage facility. The manager at the Public Storage facility still denied any break in even with the proof of the broken chicken wire that leads to another person's storage locker calling the wire (all messed up I might add) "Pretty Stiff stuff".

This place is very unsecure, and anyone with a pair of standard pliers, a ladder, and 20 dollars (the promotional cost of the 1st month's rent with no additional obligation) can gain access to another's storage locker and rip them off. I highly suggest finding a place that does not have chicken wire for a roof separating each storage space.

I found a new fully enclosed storage space, and I am satisfied. Although I know I won't see a dime from the insurance for the rip-off I had I hope this steers other people away from Public Storage and there insufficient security. Look for enclosement, not wire.

Company: Public Storage
Country: USA
State: Minnesota
City: White Bear Lake
Address: 1830 Buerkle Road
Phone: 6517040243

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