Reser Bicycle Outfitters
Newport - Failure to Deliver but Charged Money

I made a deposit to Reser and was not provided the service that I was purchasing, a Cyclocross bike. Reser did not order the bike due to their business practices and was unable to provide the bike. This was the third bike that was ordered from the organization that missed the promised delivery date. The manufacturer of the first bike even provided complimentary merchandise intended for me, which the owner kept for himeself.in addition, I purchased a set of wheels and after receiving permission to return them, did not receive the full value back that was paid. I was promised a discount on a new pair of shoes, that were purchased to replace a poor set that were also purchased from the organization, but the owner forgot about offering the discount and would not honor it - a common practice with the store. Finally, when the store did provide a refund, he insisted on putting it on a credit card, as opposed to a check so that he would get a rebate on his transaction fees, even though the original payment was in cash/check. To add insult to injury, I have had to spend greater than $2000 to resolve bike assembly and bike fitting issues - The two bikes that we took receipt were not properly assembled causing a number of safety issues. The bike fit provided by the owner and his staff were grossly inaccurate, causing us to have to buy new stems and handlebars for both bikes. Thank you. Http://reserbicycle.com

Company: Reser Bicycle Outfitters
Country: USA

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