United Parcel Service
Package never delivered and insurance claim refused as improper packaging

In October I was shipping my CPU tower for an upgrade and a check up for a minor problem. UPS never delivered the package though it was properly labeled and packed IN EXCESS to their guidelines (which were given to me on the phone and practically non-existent).

Needless to say they managed by excessive abuse and carelessness to damage the unit. To this date the refuse to pay the insurance I PAID FOR. They claim the damage was "Due to improper packaging" I brought this up at a co-op board meeting and several people laughed sadly as they experienced the same exact nonsense.

They inspected the packaging 2X, never respond to numerous letters and inquiries so I proceeding to Small Claims Court, the D.A. and have filed a complaint to Consumer Affairs.

They are a NY and Ohio Corporation. I hope they don't try their usual abuse toward their newly teamster-ized employees or these evil folks will soon be swimming with the fishes.

I would risk anthrax before I ever receive or send a package where UPS is involved. Everytime I order something I explicitly request US priority mail, airborne, or FedEx. Don't just whine get involved... Sue the Bastards.

Joanne

Company: United Parcel Service
Country: USA
State: New York
City: Maspeth
Address: 56-13 48th Street (NY Office)
Phone: 7187063133

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