Home Depot
French Doors Ordered December 2001 Still Not Delivered

On Dec 3, 2001 my home was broken into, and they broke the glass sliding door in the back to get in. So the next day my wife and I went to Home Depot to purchase some French doors.

We first ordered the door on Dec 12, 2001 and paid $2357.70 including the installation. Our original order had impact glass for hurricane protection, a feature they offered. About a week later I got a call from the store that the glass they said they could provide was not available, so we reordered the door on Dec 22, 2001.

In the meantime 2, 3, 4 weeks went by and no doors. I have a giant piece of plywood substituting for my doors, and all they can say is that TM, the manufacturer of the doors, has not finished them and there is nothing they can do. As of Jan 26, 2002, 45 days after our original purchase, you guessed it, no doors.

Now they tell me that on Monday, Jan 28, 2002 they will personally call TM and make sure my doors are on the truck. Whoop-de-do. Eight weeks to manufacture a door. This is the most incompetent store I have ever shopped in. And to top it off, they have 72 hours to set up a date to install my doors.

My friend's kitchen took 3 months to finish after she hired them to install it. She warned me, but I did not listen. I thought, that was a kitchen, all I have is a door, they can't be that incompetent and irresponsible. I guess I was wrong.

Company: Home Depot
Country: USA
State: FLORIDA
City: LAKE MARY
Address: 4600 W. LAKE MARY BLVD
Phone: 4073339650

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