A View on Cities
EAN Travel very poor customer service

On Oct 2, I made a reservation at Pavillon Porte de Versailles via the A View on Cities website that is managed by EAN Travel for check-in Oct 20-22. Be cautious when making reservations from this site as I was not aware when I made the reservation from this site that I was signing up for a non-refundable reservation.

After seeing some of the reviews on this hotel, I was very hesitant about staying here and attempted to cancel my reservation on Oct 5. I sent subsequent emails on Oct 8th and 9th as well as made phone contact with EAN Travel. I was told by EAN Travel that they would contact the hotel in an attempt to obtain at least a partial refund. I did not get a response from the hotel or EAN Travel.

I fully expected to pay some sort of a cancelation fee but I did not expect that my credit card would be billed for the full amount immediately and that even a partial refund would not be granted. It is my understanding that this decision was made by Pavillon Porte de Versailles. Again, be very cautious when making reservations via A View on Cities website.

Company: A View on Cities
Country: USA
Site: aviewoncities.com

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