Fitness First Menara Axis
Bad Service

I registered Exercise First in March among my primary conditions when joining was that there is no fee to depart and never committed to get a time period just in case my health. While this did really occur in 28-oct I called Exercise First Menara Axis to request to stop my account and direct money. I had been informed that I had been linked set for 12 weeks which was revealed on my agreement. I protested about the reasons that I've never gotten my agreement.

I chose to create to NCCC and define the problem like a formal complaint. I approached the store supervisor called Kenneth and he explained informed I couldn’t stop my account without spending fee of RM 465. I announced that I'd be rescheduling my account because of my foot’s muscle simply did surgery and my orthopaedic doctor adviced me and released a notice mentioned that I have to relaxation athome for just two months and never to complete large workout for next six months, intended 8 months can’t work-out gym. However they stated administration nevertheless needed me to pay for the fee based on the agreement i closed.

I did so sign a record within the gym to participate the team account, when I recall salesperson noise not menion in my experience that I have to invest in the membership of 12 weeks. Subsequently today just they inform me that i couldn’t stop it without spending fee and it has truly frustrated me! The sales agents – named Calvin (Indian man) employed his techniques to create me signal the agreement, frequently laying...

The agreement won’t allows me stop inside the first 12 months on medical reasons, as well as then I've a physicians notice to express im not able to practice to get a amount of ten weeks. Apart from stop, the store supervisor adviced me-can 'freeze' my account... This involves however spending the 20% costs of RM 170 or transferring my membership to a different individual.

And another problem is I'd prefer to declare back the bodyfirst instruction that will be cash back guarantee if discontent. After I registered the membership, the salesperson persuaded me to getting the bodyfirst training and that I may state back my training costs of RM 149 following the instruction. The only real situation to declare back the cash is i should finish working out of 3 program within 2 weeks. But I did so fill the cash promise back type on May but no information concerning the cash go back. I seek advice from the assistant for a lot of time-but no reaction likewise. I also quit concept that keep these things contact me back but nobody contact me back next. I thought dissatisfied for that illresponsible and poor customer support.

Any assistance from below could be valued, I've not utilized the gym since oct and that I want to recover approximately RM170 for oct I've compensated since my knee hurt once the incident occur on early of March.

Company: Fitness First Menara Axis
Country: USA

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