Universal Studios Florida
Ticket Pricing Information Not Posted, Horrible Customer Service

On May 18, my family planned to spend the day at Universal Studios Florida. We paid $15 to park. We didn't know there were 2 parks. I asked an employee, and he told me the admission price included both parks. Posted price information, which was hard to find, led me to believe the only ticket available was 1 day 2 park for $112, unless you bought the "Express Pass" for $160 each plus tax.

I got in line to buy 6 tickets. I waited 70 MINUTES in that line. As I got toward the front of the line, I overheard people at the ticket windows talking about 1-park tickets for less money. I couldn't find that information posted. After waiting 70 MINUTES in line, my family decided they just wanted to leave... A place that keeps you in line 70 minutes to buy tickets, and doesn't even post their pricing information, doesn't care about giving us a good experience.

Since we had paid for parking, we walked around a bit without entering a park, and had lunch at Moe's. I wanted to file my complaint, and an employee told me where I could speak to "guest services" near the entrance from the parking garages. I went to that booth, and it was closed. I walked from there back to the "guest services" booth at Islands Of Adventure entrance, where a lady listened to me and made a note.

I then went back to the ticket booth sign to see if single-park tickets were on it. I decided that must have been what was meant by the very small print that said "Other Day Ticket Options Available".

I'm now glad I didn't spend the $700 for tickets I'd have spent if the line had been faster. We went back to our Disney resort and had a wonderful day at the pool.

Company: Universal Studios Florida
Country: USA
State: Florida
City: Orlando
Address: 6000 Universal Blvd
Site: universalorlando.com

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