Netflix, Inc
Wrong Volumes Shipped Twice, Supervisor Offered Only Free Movies

My wife has been waiting for two weeks and after three phone calls to Netflix,
they sent two copies of War & Remembrance Vol. 5 & 6 - She was waiting for Vol 4 - They keep sending us discs to appease us, but they can not send vol 4. I guess the problem is that they are listed as Roman Numerals and the person pulling the order is too stupid to know what IV means.

I spoke with a supervisor who offered more free movies when I wanted an adjustment. Netflix knows nothing about proper customer service. The Supervisor said that I could talk to one of his peers (no one above him)
and I would get the same schpeel.

Schpeel

A description that is repeated frequently the same way.

That to me was very disrespectful.
Netflix is poor on customer service.

Company: Netflix, Inc
Country: USA

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