Riverside Ballroom
Terribly Unforgiveable

All of the facility bathrooms were filthy and largely under-stocked as of the evening before our event. (Some were actually disgusting. I had one guest tell me she had nothing to dry her hands with, we actually had to supply the hand soap!)
-The floors had not been swept, nor mopped.

-There were empty beer bottles, water bottles, and drinking cups filling trash cans, bathrooms, window sills, at the bars, and on the floors; both, in the ballroom and the upstairs “dressing room.”
-Rat droppings were discovered in the kitchen area and behind the large banquet table.
-There was no dressing mirror in the Bridal Suite, or “dressing room”.
-The large mirrors throughout the ballroom were dirty and smeared.
-The dining tables were not set to the original table map, or blue print as of the evening prior to the event.

-The main or head tables were not assembled as of the evening prior to the event. (Including two tables, six chairs, and their corresponding linens.)
-There was no hot water during the event.
-Only half of the building’s air conditioning worked during the event. (The kitchen and dance floor areas were not working, which was hard on our caterer and her staff and on our guests that wanted to dance.)
Fortunately, our family is hard-working, creative, and resolute; otherwise our WEDDING would’ve been a complete failure. We held-up our end of the deal, but the owner and staff have completely dismissed our complaints and requests to be refunded for the extra work, effort, and stress it took to make the facility presentable. We gave them every opportunity to do the right thing but not everyone knows the Golden Rule. Having our hands tied, we want to advise anyone who’ll listen of our exploitations.

P.S. The owner actually told us, in as much words, to get over it, that our event is done and over.
... Hard to forget the only WEDDING we've had!

¡Lo que ofrecen no vale lo que piden!

Company: Riverside Ballroom
Country: USA

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