Ticketmaster
Paperless Nightmare

There is no exception to paperless tickets. My daughter's friend living in California bought tickets for her and my daughters to attend the Justin Bieber concert here in AZ. Her father put the tickets on his credit card. She will be visiting for a week before attending the concert. Ticketmaster will only accept the credit card on which the tickets were purchased along with a valid ID. NO exceptions. How is the father supposed to be without his driver's license and credit card for a week?
I offered to have copies of both documents and hoped there would be some way around this. Some sort of Will Call pick up. What do concert promoters do? The only solution they offered was to refund the money or offer nosebleed seats which have paper tickets.
This is crushing some faithful Justin Bieber fans.
I understand the need to control scalpers but really. Ticketmaster blamed the father for purchasing paperless tickets. The customer service reps (the 3 that I spoke with) were rude. It is hard to stay pleasant when they just keep reading the same thing. You ask to speak to a supervisor and the reps tell me that it would be a waste of my time. I'm sure there needs to be something in place for these situations. Not like they told me that if they made an exception for me that everyone would have to have exceptions.

Company: Ticketmaster
Country: USA
Site: ticketmaster.com

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