Stubhub
Misleading Information on Company Website - Ticket Broker Service

I bought tickets to a sold out event in December. The event was schedule for April 6, but was postponed for a later date. Ticket holders were instructed to wait until April 14th to obtain instructions as to how to exchange their tickets for the rescheduled date. The tickets in my possesion would not be valid for the new event date.

Knowing this I waited until April 14th, as instructed, and contacted the orginal ticket distributor for instructions on how to exchange the tickets. They informed me that I had to contact the seller to get them to exchange the tickets for me or to forward me information as to how to exchanges the tickets.

I contacted StubHub to get further information and was told that I had to return the tickets by April 22nd for a refund because the event was "cancelled."

I did prior research on StubHub's customer service webpage to determine how they handle a "postponed" event and how they handle a "cancelled" event.

According to the company who originally issued the tickets, the event was "postponed."

Yet, the StubHub customer service representative continued to argue with me that the event had been "cancelled."

At this point I am extremely dissatisfied with StubHub's service becasue they were not willing to honor the procedure the ticket distributor set for the postponed event, nor would they honor the information they posted on their website.

I would never refer anyone to StubHub due to this issue. I would advise consumers not to trust their business practices.

Company: Stubhub
Country: USA

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