Sears
Camera Warranty Cleaning Request Passed Between Many Departments

I bought a Fujui camera from Sears and the salesman talked me into buying the warranty. I bought it because it came with a free inspection and cleaning. Well 1 month before the warranty runs out I contact them to get it cleaned. They said to just bring it back to the store dept. So I drive across town go to the second floor where i bought it and the rep. says he doen;t take care of that, so he calls the receiving dept. And they say to bring it to them. I walk down there and they say oh we don't take care of this and give me a phone # to call. So I go home call the # and get transferred about 6 times until finally someone gives me an answer. They say they will send me a box to send it in and a claim # 14606177. Finally I have an answer so I think.

Well the box never shows up, so I contact them again and get transferred twice and this guy says it should have arrived over a week ago and tells me to contact UPS. Well I have had enough chasing this, I told him they should take care of it and he hangs up on me. I will never shop Sears again.

Company: Sears
Country: USA
State: Kansas
City: Wichita

  <     >