Charter Communications
Customer service

I have had Charter internet for about 2 years. I recently added the cable package as to try and "trim" some cost. I let go of my beloved Direct TV... Which I miss dearly! At any rate, Charter promised 12 locked in price bundle. Then ofcourse that changed when I called back to asked how they figured the prorated amount on my bill. They go back on their word and what has been promised to customers. They change bundle pricing from one call to the next. After asking to speak to someone who understood and SPOKE good English (without and Indian accent) I was able to get the manager to stand by what I was quoted. Unfortunately, this is the ONLY cable company in my area. As well as the only DSL internet provider that we have access too. We live in a rural area and this is all I can be offered! I am a hostage to bad customer service!!!

Just a word of advice... When your bundle is about to expire, go to your local Charter Communication office. They will offer you a better deal in order to keep you as a customer. If you tell them you want to drop services, they will offer something better!!!

Company: Charter Communications
Country: USA
State: North Carolina
City: Denver

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