TicketMaster.com
Bob Dylan Hot Seat tickets had no instructions, gift denied

I bought Hot Seat tickets on Ticketmaster.com, and the tickets were sent to me by email. Nothing I saw said I would need to collect anything or that anything would arrive by post. When I got to the venue in Chicago, the staff there had no clue what I was asking about. I called them, and they told me it was my fault for not getting in touch sooner, although I had never been given any instructions on how I would receive the items.

Along with the tickets I was supposed to get a laminated ticket plus a "Hot Seat" tour gift. I never saw either one, and I was told flatly that they would not be coming. They are inexpensive promotional pieces, but I had taken my family to see Bob Dylan in Chicago, IL, on Sunday, 10.28.07, and I wanted to hand them the keepsakes as a memento.

A support leader named Amber, who works in West Virginia and would not give her last name, was thoroughly rude and talked down to me. She would not help in any way, and her manner was well out of line. Had I not wanted the "Hot Seat" package, I would have bought less expensive tickets.

They refused and told me I had lost out.

Company: TicketMaster.com
Country: USA
State: Nationwide
Address: 1000 Corporate Landing, Charleston, WV 25311
Phone: 3043425757

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