Ticketmaster
Charged $640.75 for Ozzfest Tickets Never Received

On June 19th, I ordered three front row seats to Ozzfest 2002. I surrendered $640.75. The $40.75 was a processing and convenience fee and 2-day UPS delivery. Where is my money? I never did receive those tickets, yet the full amount of $640.75 was debited from my checking account! Good luck trying to get through their phone lines!

The phone number I used to order the tickets was "no longer in service"! I repeatedly tried to track my confirmation number on their website, which reported "SORRY, THERE WAS A PROBLEM PROCESSING YOUR ORDER!" After repeated e-mails to customer support, which responded "YOU SHOULD RECEIVE A REPLY WITHIN THE NEXT 72 HOURS," I received one that told me the tickets would be printed and mailed July 10th. So I waited! I never did receive the tickets that were mailed!

The day after the event I was able to get through their busy phone line using another number I had to track down, only to be told those tickets were never mailed and that I should have called 4 hours before the event started. The event started at 10 am. Ticketmaster doesn't open until 9 am! My traveling distance was 170 miles one way!

How can they charge a processing fee and process nothing? The convenience fee? How convenient for them! They strung me along for 60 days so I could not change the bank draft! Ticketmaster, you owe me $640.75 and you know it. I plan on devoting all my spare time to web sites like this and to filing charges in small claims court unless you give me back my money!

Company: Ticketmaster
Country: USA
State: West Virginia
City: Charleston
Address: 1000 corporate landing
Phone: 8772312878

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