Walt Disney World Hospitality & Recreation Corp (HRC)
Truck Stolen From Parking Lot, Claim Denied by Guest Claims

My truck was stolen in the Magic Kingdoms parking lot with all the tools I use to make a living with.

Disney has security and charges for parking separately from entrance into the park. I paid for this. They also do not allow local police patrols in the parking lot. They have cameras stationed in the park, but not in the parking lot.

I called Susan E. Shriver at guest Claims Department and she and her staff were rude to me in telling me they are not covered for criminal acts such as these.

I wrote Michael Eisner (CEO) a letter telling him of all the details of the situation and mailed it overnight mail. Almost 6 weeks letter I get a letter from the same rude woman stating Michael Eisner had referred my letter back to them to handle and gave me the same original denial.

My original trip to Disney was to take a vacation because I had just almost died in the hospital. My wife and I had intended this to be a trip to escape stress and renew our lives. This thanks to Disney made our lives miserable. I could not work now and I had no transportation. Although we had insurance on the truck (which never pays what it's worth), my tools were not covered. So, needless to say it will take me years to recover from Disney's total disregard of their responsibilities toward their guest in the park they leave unprotected.

Orange County sheriffs dept have asked them to put cameras in their parking lot, but they say no. They haven't that much theft there. That didn't help me did it. And thats were I stand unto this day. With no help! And no way to recover any of what was taken from me. They gave me a false sense of security. I didn't even get my parking money back!

Tony
Buckley, Florida

Company: Walt Disney World Hospitality & Recreation Corp (HRC)
Country: USA
State: Florida
City: Orlando
ZIP: 32830-1000
Address: PO Box 1000
Phone: 4073976707

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