Movie Gallery
Ripoff

Be aware of the MOVIE GALLERY. I keep getting calls from the manager telling me that I have a free rental on my account, and that I need to come in and get it. So of couse, I do. It's free... Why not? I'm not much on renting movie but when it's free, it's hard to pass up.

I checked out my free rental, and returned it on a Sunday morning (it was due by close on Sunday). I get a coupon for a buy one get one free rental a couple of weeks later and go to use it, and there is a late fee on my account, a $4.50 late fee. The movie wasn't checked in until Monday morning. They tell me that I must have turned it in after close on Sunday, when I actually took it in to the store. I understand accidents happen, soo I pay the late fee, and get my two movies. I returned on of them as soon as I watch it, and I told the lady checking it in that I wanted to watch it being checked in, so that I know it is, and told her the situation and about what happened before. The manager makes a smart comment in the back ground like "yeah, whatever, you know it was late, " and laughs.

The 2nd movie gets turned in the next day on time. I get one of the free rentals again and go to rent a movie today only to find that I have another late fee. The last movie was late too, ironically, I was out of town on the date they have me returning this one. The manager was a smart ass again, and told me I was wrong. So again I end up paying for the free rental. I guess it's a good scheme, you end up making the money back by charging your customers a late fee on a free rental. The late fee is the same as a rental.

I told the manager, that as soon as this rental gets turned in, I would not be renting any more movie from them.

If you read this, please do not make the same mistake that I did. Make sure when you turn a movie in that you watch it yourself get checked in. The movie I watched get checked in, was the only movie that was actually checked in on time. Coincidence, I think not.

Company: Movie Gallery
Country: USA
State: North Carolina
City: Burgaw
Address: 409 US Highway 117 North
Phone: 9102596939

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