Redbox
Redbox claim video game not returned

The week of Thanksgiving - I rented Assassin's Creed III on Wednesday, November 21st from a Schnucks supermarket, located at Loughborough shopping center in St. Louis.

I held onto the game until Friday, November 23rd - day after Thanksgiving. Returning it at another Schnucks (577 Mid Rivers Mall Drive) in St. Peters, MO 63376 - as this is where I spent my Thanksgiving holiday.

30 days later (as in today, 12/22) - an email was sent to me at 2:22am by Redbox with a subject: Your receipt; detailing a charge of $65.69 for failing to return the video game in the allotted time.

I called them at 9am explaining that it had been returned. They asked me to produce an email substantiating this return however, I couldn't. Maybe others check their emails, but I've never had an issue before so didn't think to check. Once returned, I have always been satisfied with the message at the Redbox kiosk confirming it's been successfully returned.

I am at a loss. On my initial call, the customer service rep (wish I remembered her name) was polite and helpful; granted me a $30 credit - this was after I explained that I returned the game and actually purchased it from Target on Black Friday from Target for $59.99 (issued $20 GC) bringing it down to $40 (not the best deal -as others have been better but I wanted the game less another $2 rental fee). And that I could produce the receipt to substantiate this.

I didn't have the address to the St. Peters schnucks so I called back and gave it to a male customer service rep (not very polite) so that they can check the location. I don't have much hope with them "sending out another technician to that location to verify" as he stated. I asked about followup and they basically said, "we do not followup; it's up to you to call us in a week or so".

I am absolutely certain that it was returned and it's obvious that their system is flawed which is very costly to the consumer. A very unfortunate turn of events considering I have to recourse outside of hoping that they recover this stupid disk. That's my story.

Company: Redbox
Country: USA
State: Missouri
City: Saint Louis
Site: www.redbox.com

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