Lowvarates
Poor customer service

I had been solicited via USPS email to refinance my Virginia mortgage with LOWVARATES. Normally I had been provided the perfect situation...

3.25% 30yr. Set, delay mortgage repayments, WITH NO Evaluation required. I had been informed "period is of the substance' to lock within the mort. Price.

I complied within 2 times... It was per month before. After being guaranteed the mortgage was running, all went quiet. I am a veteran who's

Hearing damaged so I required an update via e-mail (it was 14 days later). I had been advised to ask in another week plus they might

Have an update in those days. Am I missing something here. Is not it smart enterprise training to maintain a client advised instantly? I asked again in per week... Nada to get a reaction. I tried again a couple of days later... Again, nada. I'd to deliver an "planet to mortgage specialist" mail. The reaction was that "he" was the very best at performing mortgages and was also busy to react to an "unaware" conversation... Wow! Some actual beautiful peacock feathers over there. Lastly I had been informed that it'd charge me $400 to $500 for an Evaluation which was currently required with no reference to a secured-in mortgage rate I inquired about. Used to do not need to enforce

On his important time and terminated my refinance. Personally I think some customer support instruction ought to be applied.

Company: Lowvarates
Country: USA
State: Utah
City: Lehi
Site: lowvarates.com

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