Williams-Sonoma Inc
Purse Stolen in Store, No Help From Staff or Corporate

Williams Sonoma is an overpriced, overrated specialty home furnishings retailer that only cares about its billion-dollar-plus bottom line. They do not care about their customers' safety, nor do they stand behind their corporate value of "Customer Means Everything," especially when you get mugged in their store.

I was in Williams Sonoma's Highland Park, IL store over the busy holidays. My purse was stolen right off of me in their store. I was violated and very emotionally distressed. I told one of the women behind the counter what had happened, and all she did was say she was sorry and continue to ring up sales. They never called the police. I had to ask to use their phone (mine was stolen in my purse) to call the police. The customers were more concerned and more compassionate than the Williams Sonoma employees. You would think they would have some sort of protocol in place for safety and incidents like mine. When the police officer came, the employees kept on ringing up sales and did not really care to help me or the officer in his investigation. The officer was surprised and noted there were no security cameras in the store.

I contacted Williams Sonoma's corporate office. No one called me or tried to contact me. I had to call the district manager to get a call from their legal department, who "appeared" to be concerned and needed my help getting information from the police. I am not an attorney, nor was I represented by one, but I trusted them to help me and provide some sort of concession. Well, they didn't. After putting me off for weeks during "their investigation," I was told that they were sorry but Williams Sonoma is not liable.

This is not about whether I have any legal standing or not in this case. It is about how Williams Sonoma treats their customers after an incident like mine, and how it is handled within their company, that matters in the court of "public opinion." It is not right that I get mugged in one of their stores and then suffer further abuse from corporate and its legal department. To be dismissed without any concession from Williams Sonoma shows a lack of compassion for its customers. Is this how they "answer the needs" of customers who mean "Everything"?

Company: Williams-Sonoma Inc
Country: USA
Address: 3250 Van Ness Avenue San Francisco CA 94109
Phone: 4154217900
Site: williams-sonomainc.com

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