Wells Fargo Home Mortgage
Repeated Requests for Same Documents During Year-Long Modification

I have been trying to get loan modification help for over a year... I have sent them COUNTLESS documents... including proof of income, profit loss statements, hardship letters, tax returns and financial worksheets. All they do is stall... Every 30days now they call me and ask for the SAME DOCUMENTS!!! Now they are asking for proof that I had a roomate for 3 mos!!! I have never been late on paying this mortgage... But now I am out of money and cannot... All they want to do is stall until I become deliquent. And to day I complained of the cost of all this faxing and I was told that I could goto any wells fargo bank and have them fax it for me..."didnt anyone ever tell you that?" she asked? Well NO THEY DID NOT!!! This is the worst and most unhelpful company on the planet.

And I read today in the new york times that people with mortgages with CHASE JP MORGAN have gotten trial loan modifications without all the documentation... There just are no more hours left in my day to continue to gather docs and fax them to NO AVAIL.

Horrible company...

Company: Wells Fargo Home Mortgage
Country: USA

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