Solar Illuminations
Simply brilliant customer service & support! - Solar Security Light

Order/Invoice Number: DM193810012802

Dear SI,

I have been trying to use one of your solar lights but our location is not very dark at night. There is much too much ambient lighting around. I spoke to your support staff the other day (I didn't catch his name, but he had an Australian accent I believe). He gave me some very expert advice, asked me to try it, and then contact you on Thursday with the results. I just got done checking and (as he anticipated) one of our garage lights was interfering with the sensor (causing the light to not come on). I did note that the tiny light sensor is flush with the top of the lamp and it was detecting our nearby electric lights.
Anyway, problem solved and it had nothing to do with your product. For now, I simply covered half the sensor with electrician's tape and it seems to be working fine.
Thanks again for the help today. It is refreshing to call a support line and have a live person answer without having to go thru 7 layers of automated menus and to speak to an educated person with expert advice.
Quality products backed by excellent customer support - what a novel idea.

Regards

D. McDonald, Mattoon, IL

Company: Solar Illuminations
Country: USA

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