Chase Home Finance
Any ideas what to do on loan mod verbal promise? - loan modification

We have been trying to work out a deal with chase home finance since Jan.. They give us verbal loan modifications. Once we sent in our first payment on said verbal agreement and they did not credit our account. They we wrote another letter (after many letters, phone calls, faxes trying to work out a deal) and advised them in our letter that we sent our first loan mod check. They said they did not have it. Could not find it. And a few days letter another check was returned back to us in the same amount. Wherein they claimed they wanted to the whole amount due... A few days letter we called and sent yet another letter. Another verbal loan mod was worked out. Telling us to make a payment on 8/1/09 and that we were approved for another loan mod. Different amount to pay then first loan mod verbal. We were promised something would come in the mail to us setting forth the terms on same. So far it is 7/25 and nothing has arrived. About one week ago they told us the dept was mailing something to us. However, with the terms not in writing. We feel hesitant to make the first loan mod payment (they advised on the phone that if we do not get anything in writing we should still send in our money in the amt. They advised on 8/1/09.. However, with the first check not credited on the first deal. Them tying up our money then returning it to us. We are hesitant to make this payment on 8/1/09 for fear the same thing will happen again. We are calling again tomorrow to see if we can get the loan mod they said was approved in writing. But so far nothing... Any ideas what to do out there?

Company: Chase Home Finance
Country: USA

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