College Works
Exterior Paint Job Left Streaks and Months of No-Shows

They painted the exterior of my home and did not fully cover the house. I complained immediately, in September, and had a lot of trouble getting called back. When I did get called back, I got a lot of empty promises. In December they finally sent someone out who said he would take care of the problems. He asked if I would give him the remainder of the paint so he could match the color. I never saw him or my paint again. I continued to complain and was promised my problem would be taken care of in February. No show, no call. I continued to complain and was told my problem would be taken care of in March. No show, but they did call and reschedule for May.

A man came and said the original problem was because whoever painted it the first time had watered down the paint. He assured me he would take care of all my problems. I told him my concern was that since it had been so long since the original paint job, the home had faded and the touch-up would show. He assured me that would not be a problem. He came and spent all day touching up the house. At the end of the day he said the job was bigger than he anticipated and he would have to come back the following week. No show, no call. I called, and he said he was just too busy painting other people's houses. That really made me feel good, knowing that since they already had my money, I had fallen to the bottom of the pile.

He called in early July and said he would come at the end of the week to finish. No show, no call. I called, and he said he was just too busy; he was digging his grandmother's car out of one of the washes after a monsoon rain. He promised that if he did not do it on July 11th without fail, he would come on July 14th. No show, no call.

The sad part of this whole thing is that after he did the touch-up, the new color was different, and the front of the house now looks like big streaks are running down it. I would have been better off if they had not done anything at all. I have since complained to every person I could think of, including the BBB. I know everyone will be really surprised by this: no calls back.

Company: College Works
Country: USA

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