Ancestry.com, rootsweb.com, genealogy.com, myfamily.com
Ancestry.com, rootsweb.com, genealogy.com, myfamily.com ripoff - ancestry.com billing ripoff customer service misleading

This company misled me on a subscription for service. When I confronted them with the problem, they offered me 2 free months of service. When I received my next billing I did not receive the free months of service. What I got was a song and dance about how i would get 14 months of service for the price of 12 months. I tried to explain to the service representative that that is not what I understood about the free months. I explanined to the rep that I wanted NO further charges on my card and he was very rude and persistent about the 12 months subscription. I explained to him that I planned to file charges if I find another billing to my credit card. He said he would have a supervisor call me back. I waited several hours and received no call. Buyer beware.

Company: Ancestry.com, rootsweb.com, genealogy.com, myfamily.com
Country: USA
State: Utah
City: Provo
Address: 360 W. 4800 N
Phone: 8017057000

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