US Passport Agency
Passport expedited, still not received!

I requested my passport on June 25 plus they explained I'd obtain it in 14 days since I have expedited it and taken care of overnight express email. I'm designed to abandon on Tuesday July 17th to France plus they explained it's still running and there's nothing they are able to do-it is as much as the company to obtain it in my experience at that time though they're conscious that I've seats to depart about the 17th.

About The phone they inform me it might occupy to 4 weeks or even more for fast support once the site plainly states "2 3 weeks"! This really is fake ad and it is completely undesirable and along side that there's 45-minute delay times to talk to alleged customer support reps who all appear to have an attitude issue and do little to assist you! The very best they might do is deliver and email towards the company declaring that I have to abandon on the particular day. This email is most likely overlooked anyways since I have've sent them additionally and not received an answer. Additionally evidently their telephone program is rigged since often I've to call many times to actually obtain the choice to be positioned on store to talk to a CSR, all of the occasions it claims your call CAn't be finished since all CSRis are hectic after which disconnects your phone. For just two times directly I named and was informed after waiting 50 units on-hold both occasions that their methods are down plus they wouldn't have the ability to do passport searches.

The US Passport Company is just a excellent illustration of POOR COMPANY. Bogus statements, undesirable methods.

Company: US Passport Agency
Country: USA

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