Florida Child Support Program
Terrible experience!

I'm a father that has always paid my child support on time, I was ordered to pay the custodial parent directly, and I have for about 6 years, then I get a letter telling I now have to send the payments to FLDSU, I have now done this for a year, mail the check with a coupon, now I get a letter telling me that they are now taking it from my paycheck bi weekly which I was already doing.

This entity is a money wasting business, why should we pay for this service if you are already doing what is asked of you, since they step in and starting doing this, I was not given a start date for the IDO (income deduction order) so I mailed my normal payment to them and when my check stubb was mailed 2 days later they have already taken the payment from my check, so naturally I stop payment on the checks I have sent, why double pay the support. Plus I 'am not order to pay what they have sent to my ex-.

SO they have no regard for the fathers, I do understand that a lot of fathers may not pay, but to do this to a father that pays his support and all insurance needs for their child is a crazy. Since this has happened I have spent 3 days and countless minutes on hold trying to let them know that I stop payments on those checks, I have encountered customer service reps who do not know what to do and tell me this is not their department, and that there is a book of rules on what to do, well I have looked at every website concerning the FLDSU and cerks office there are no rules.

I cannot get a hold of anyone to rectify the situation, only that I will now be charged 20.00 per check for stopping payment. See the CS reps know how to tell what money you owe but nothing else. And the sad thing is they are ignorant to their own policies and have no regard for anyone. This is a waste of tax payers money and I here all these cut backs are being done, I got and idea start your cutback here. We are paying them not to do their jobs.

I still can not get a hold of anyone regarding my matter and they mailed a check for a double payment that commonsense would have told that we just took a direct withdrawal and these payments need to be mailed back. Now I have to wait for them to send me a letter telling how I'm delinquent and I'm not even behind. I do not know why they have all those phone numbers when you can't get a answer from one of them.

Company: Florida Child Support Program
Country: USA
State: Florida
City: Tallahassee

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