National Geographic Magazine
Failed receipt of gift subscription

From: Susanne McAllister [mailto: mcallister@kensingtoncommodities.com]

Sent: 22 March 15:34

To: 'ngsintl@customersvc.com'

Subject: fw: 1 dec subscription still not arrived

Ngs,

It is now the 22nd of March and I still have not heard from your office. If you cannot address this order by the 5th of April (1st issue received by Ron McAllister, 3509 Daffodil Crescent, Virginia Beach, VA 23453) I will demand refund of my subscription price. This is ludicrous.

I am copying this to the Complaints Board.

Sincerely,

Susanne McAllister

Susanne McAllister

President

Kensington Commodities LLC

3 Marina Walk

Killaloe, Co. Clare, Ireland

353.85.205.4700

Skype: kensington. Commodities

Www.kensingtoncommodities.com

Mcallister@kensingtoncommodities.com

From: Harry T FI [mailto: ngsline@customersvc.com]

Sent: 11 March 20:16

To: mcallister@kensingtoncommodities.com

Subject: re: 1 dec subscription still not arrived

Thank you for contacting the National Geographic Society.

Unfortunately, we will be unable to assist you with your request. We have forwarded your E-mail to our office in Amsterdam who will investigate your situation as quickly as possible. If a further reply is necessary, we will contact you shortly.

The address, phone, and FAX numbers for our office in Amsterdam (the office that will handle your membership) are as follows:

National Geographic Society

P.O. Box 20507

1001 NM Amsterdam

The netherlands

Tel: 31.20.4874115

Fax: 31.20.4874119

Email: ngsintl@customersvc.com

Thank you for your patience! We appreciate the opportunity to be of service.

Sincerely,

National Geographic Customer Service

Www.ngmservice.com

Help us to reduce the amount of correspondence we send you through the mail by using our online services, available 24 hours a day / 7 days a week at www.ngmservice.com. You can change an address, check an expiration date, renew an account, report a missing issue and much more. So get started today! Just go to www.ngmservice.com and use your account number or key in your name and address as it appears on your addressing label for immediate access to your account information.

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For further opt out assistance, please contact:

National geographic customer service

Attn: Consumer Affairs

3000 University Center Drive

Tampa, FL 33612-6408

& Original Message &

From: "Susanne McAllister"

Received: 3/9 4:37: 46 PM EST

To: "'National Geographic Customer Service'"

Subject: re: 1 dec subscription still not arrived

I will look forward to hearing from the Amsterdam office though I fail to understand how the membership falls into their remit when I made an online purchase in the United States for a gift subscription to a recipient IN the United States. The only thing European about the transaction was the payment from my Ulster Bank account for payment. The screen print from my bank account clearly notes a currency conversion into euros (i.E. Not a whole dollar amount but the conversion on the day).

When I didn’t receive an email confirmation within 24hrs I rang your customer service department who informed me that the subscription had gone through and that my disabled brother could expect to have his first copy in Virginia by Christmas. It was the present that he had requested and I am frankly quite put out that I have disappointed him. He has been looking forward to its arrival for nearly four months and as he is bedridden, things such as this become a real fixation.

Frankly, I don’t care which of your offices addresses this matter—I simply want it addressed. I now see that he will be lucky to receive it by Easter!

Sincerely,

Susanne McAllister

Susanne McAllister

President

Kensington Commodities LLC

3 Marina Walk

Killaloe, Co. Clare, Ireland

353.85.205.4700

Skype: kensington. Commodities

Www.kensingtoncommodities.com

Mcallister@kensingtoncommodities.com

From: National Geographic Customer Service [mailto: ngsline@customersvc.com]

Sent: 09 March 18:51

To: mcallister@kensingtoncommodities.com

Subject: re: 1 dec subscription still not arrived

Thank you for contacting the National Geographic Society.

Unfortunately, we will be unable to assist you with your request. We have forwarded your E-mail to our office in Amsterdam who will investigate your situation as quickly as possible. If a further reply is necessary, we will contact you shortly.

The address, phone, and FAX numbers for our office in Amsterdam (the office that will handle your membership) are as follows:

National Geographic Society

P.O. Box 20507

1001 NM Amsterdam

The netherlands

Tel: 31.20.4874115

Fax: 31.20.4874119

Email: ngsintl@customersvc.com

Thank you for your patience! We appreciate the opportunity to be of service.

Sincerely,

National Geographic Customer Service

Www.ngmservice.com

Help us to reduce the amount of correspondence we send you through the mail by using our online services, available 24 hours a day / 7 days a week at www.ngmservice.com. You can change an address, check an expiration date, renew an account, report a missing issue and much more. So get started today! Just go to www.ngmservice.com and use your account number or key in your name and address as it appears on your addressing label for immediate access to your account information.

Email opt-outs and privacy policy:

For more information on how to opt-out of marketing communications from us and our partners or to read our Privacy Policy, copy and paste this link into your browser:

Http://www.nationalgeographic.com/community/privacy.html

For further opt out assistance, please contact:

National geographic customer service

Attn: Consumer Affairs

3000 University Center Drive

Tampa, FL 33612-6408

& Original Message &

From: "Susanne McAllister"

Received: 3/7 10:44: 05 AM EST

To:

CC: "Michael McAllister", "Ron McAllister"

Subject: 1 dec subscription still not arrived

Please address issue noted below

Please not the date of payment for service was 1 DEC.

This is the 3rd time I am writing to you regarding this issue.

If I do not have a response within five days I will notify the US Complaints Board

Http://usashameboard.com/new_complaint/

Sincerely,

Susanne McAllister

Susanne McAllister

President

Kensington Commodities LLC

3 Marina Walk

Killaloe, Co. Clare, Ireland

353.85.205.4700

Skype: kensington. Commodities

Www.kensingtoncommodities.com

Mcallister@kensingtoncommodities.com

From: Susanne McAllister [mailto: mcallister@kensingtoncommodities.com]

Sent: 06 February 01:04

To: 'ngsintl@customersvc.com'

Subject:

To Whom It May Concern:

Two months ago I made a subscription request and payment for service. It has been five days since I received an email from your US office indicating that my enquiry was being handled by your office. I am attaching a screen print of my bank statement that clearly shows I have been charged for the subscription on 1 DEC.

Please advise when the subscription service will commence. I request you use my business email as on the footer for future correspondence. I further request an extension on the subscription as it did not arrive as contracted.

Regards,

Susanne.

Copy of email received:

On Tue Jan 25 09:56: 27 EST 2011 Susanne McAllister wrote:

Account Number:

Magazine Code: NG

Name: Susanne McAllister

Address: 3 Marina Walk

Company/Apt:

Date: Tue Jan 25 09:56: 27 EST 2011

Email: susanne. Mcallister@gmail.com

Home Phone: 00353.85.205

Country: 005Ireland

City: null

Postal Code: 99999

Subject: Donor/gift question

SubType:

Gift Information

Giftee Name: Ron & Michael McAllister

Giftee Address1:3509 Daffodil Crescent

Giftee City: Virginia Beach

Giftee State: VA

Giftee Zip: 23453

Comments: I ordered a Christmas gift subscription on December 1 for my brothers Ron & Michael McAllister, 3509 Daffodil Crescent, Virginia Beach, VA 23453. Service has not yet commenced. I can provide a screen print of my statement which shows the payment of €12.03 which reads: NAT*GEOGRAPHIC, MAG, 800-NGSLINEUS, USD 15.00, Rate 1.3009, Charge 0.25, ERTF 0.25. It appears on my statement on the 1st of December.

I would be obliged if you would address this and confirm the subscription by return.

Kind regards,

Susanne McAllister

353.85.2005.4700

Susanne McAllister

President

Kensington Commodities LLC

3 Marina Walk

Killaloe, Co. Clare, Ireland

353.85.205.4700

Skype: kensington. Commodities

Www.kensingtoncommodities.com

Mcallister@kensingtoncommodities.com

& Please do not remove your unique tracking number! &

Company: National Geographic Magazine
Country: USA
State: District of Columbia
City: Washington DC
Site: nationalgeographic.com

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