Hard rock live
Box office refused to help with my resold ticket

I went to Hard Rock Orlando for a show that was sold out. The ticket I got was a resale ticket, one that someone had resold. So I got ripped off. I went to the box office because the ticket scanner guy said they could fix it. There were three women working at the box office. I noticed there was a male there with a similar issue and they fixed his ticket. Maybe it was or wasn't the same issue but his wasn't scanning.

Since it was a sold out show and not my fault they should have just let me go in. It was obvious they could have but chose not to. Two of the women were rude. They sat there debating it for a while over and over again, as if they had a choice and chose to turn me away.

The woman who claimed to be the manager was the worst. They kept saying they were full to capacity. I said I'm just one person. She even sort of grinned as if she was doing me a favor. Another woman there was equally rude. I even asked them to help me buy a resale ticket and they got hostile or rude.

In the end I snuck into the venue anyway thanks to the poor security and got to the show. You're so full to capacity, right? My presence did not cause any issues.

Thanks, Hard Rock. Hope others know how you treat guests.

Company: Hard rock live
Country: USA

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