T-Mobile Wireless
Offered Poor Replacement Phone and $35 Per Line Plan Change Fee

Had service for 5 years. Trying to get a decent cell phone with renewed contract. Current phone was stolen. Was offered a phone with no memory and couldn't even redial a number. It was worse than the starting phone. Wanted to change plans but not allowed to unless I pay extortion charge of 35.00 per line for all 5 phone.

When asked to speak with a supervisor, he said well its not our fault phone was stolen. My question to him was what can he do to keep me as a customer.
The answer, nothing. The computer says I can not take care of a customer.

Company: T-Mobile Wireless
Country: USA

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