Diamond Brite
Failure to Perform the Contract Agreement and Fraud

On 9/26, I gave Jospeh Akbari, sales manager of Diamond Brite, two $100 checks. One was for pool cleaning for the month of October (4 cleanings), and the other check was for an acid wash. I had previously contracted with Diamod Brite through the LivingSocial website, for pool cleaning for the month of September. He showed up the first three times, but on the fourth cleaning day, he came to my door and advised me that the PH level in my pool needed to be corrected and the only way that could be done was by draining the pool, doing an acid wash, then refilling the pool with fresh water. He said the price for the acid wash was $250. I told him I could not afford that at this time and I could only pay him in advance for the October cleaning, which was $100. I gave him a check for that amount at that time. He came to my back door and asked me to come out and look at the pool. The pool really looked unusually dirty. He said it would do no good to have the pool clean because dirty water was recyclying back into the pool. He advised me that I really needed that acid wash and he was willing to do it for $100 if I paid him that day in advance. He promised he wold come the next morning, drain the pool, acid wash it, then refill it with clean water. Since he was supposedly giving me a saving of $150, and he claimed my pool would never be sparkling clean without the acid wash, I wrote him another check for $100 to do the cleaning.in total, he was given $200 on 09/26. My husband was not home at the time and he appered within 10 minutes of Mr. Akbari's departure. I told him what Mr. Akbari had said about the pool needing an acid wash and my husband, who has been cleaning the pool himself for years, stated that we did not need to drain the pool and we would need a permit to do so. He also said we would have to pay a water truck to refill the pool after the cleaning, and we could not afford to do that. He told me to call Mr, Akbari right away and cancel the acid wash. I called Mr. Akbari within an hour of me giving him the checks and he claimed he had already cashed the checks. I told him to refund the $100 for the acid wash to me and he said it would be better if I just stopped payment on the check and he would reimburse me for the expense. I stopped payment on the check, which cost me $30. I called him to tell him how much it would coast and he advised me to go ahead and stop payment, it was easier for him to return the $30 to me than the $100. Mr. Akbari never showed up to clean my pool on October 3rd, as scheduled. When I called him, he said he was running late and would still be at my home a little later. He didn't show. When I emailed him he responded by telling me that he was mailing "a refund check for $130" to me because it was impossible to clean my pool because of " the improper water balance." That email was sent 10/05. I have yet to receive the refund. I received a letter last week from a check cashing company that demanded I pay them $125 for the check I stopped payment on. They also called and threatened me, even though Jacob Akbari received the money and the check was made out to Diamond Brite! My pool has never looked as bad as it did when Diamond Brite was responsible for cleaning it. My husband suspects that dirt or some other pollutant was put into the filters and that's why when I went ouside to look at the pool it looked so bad. My husband also says that there was not enough chemicals put into the water, so that's why it never looked sparkling clean. He has taken over cleaning the pool again, and it looks beautiful! (Have pictures of the before and after appearance of my swimming pool). I feel I have been defrauded by Mr. Jacob Akbari of Diamond Brite, and he may have tampered with my water in order to make more money by doing an acid wash, that was not really needed. My husband and I are senior citizens with multiple health issues. We trusted him because he advertised in a reputable website (LivingSocial) whom I have dealth with in the past. I am now out of $255 (If I have to pay the check cashing company) and Mr. Akbari has not performed, at all, on his handwritten contract agreement. I filed a complaint with the Better Business Bureau, but he has not responded to their inquiry. I went to his addresss on the business card and it was a residence. No one was there. I left my letter to him requesting my refund, but sitll, no response. I feel it was a scam and there may be other people out there that may have also been taken by this company. We are on a fixed income and cannot afford to be taken advantage of.

Company: Diamond Brite
Country: USA
Address: 4879 Summerhill Rd. Las Vegas NV 89121 Clark County
Phone: 7026064931
Site: diamondbritepoolservice.com

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