Illinois Tollway
Ipass fraud // deceptive practices

I am an IPass customer so I never get excited when I see the violation notices come in the mail. I really feel sorry for those that do not have an IPass account because this system is designed to rip off residents & pad the pocket of the perpetually broke State of Illinois.

Problem #1: The violation was issued 10/18, but violations date back to 7/31. Why it takes so long for this process to work beats me. The problem with that is the fees & fines. The fines are assessed within a matter of days, but if you pay them before those deadlines you won't get charged. This will ALMOST CERTAINLY NEVER HAPPEN WHEN THE TOLLWAY TAKES 3 MONTHS TO NOTIFY YOU OF THE VIOLATION TO START WITH.
End result: higher revenue for the state

Problem #2: I have an IPass account, my transponder was working & had funds available as evidenced by the IPass website. I can see charges for the same dates as the dates I received violations for. For some reason, the transponder was picked up at some toll plaza's but not at others. Why? This is not my fault but i am being penalized. So I called to get this matter resolved, but was told I would have to pay the higher toll amount, even though my account had available funds.
End result: higher revenue for the state

Problem #3: I previously worked for Harris & Harris collecting for the Illinois Tollway and I know firsthand how crooked the tollway is. Time after time, the IPass website showed tolls collected were for the same toll plaza, same date & time that violations were issued for. Some motorists paid with no questions asked, others were adament and insisted their account be corrected.in most cases we were told to "go hard" with threats of license plate suspensions & higher fines in order to collect. Not much effort was put into correcting the wrongs of the tollway.
End result: higher revenue for the state

What a twisted state we live in!!

Company: Illinois Tollway
Country: USA
State: Illinois
City: DOWNERS GROVE
Phone: 8008247277
Site: getipass.com

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