Comcast Xfinity
Late Installer, Missed Appointments and Hours on Hold After Moving

Of course when we originally got Comcast the installation guy was over 4.5 hours late, and took about 2 hours "installing" by that I mean watching family guy after he was done setting it up. I should have known this was an indicator for the future. We've recently moved, I spent over 3 hours on the phone, on hold, and waiting to be called back, bc they told me I can hook up my boxes and Internet myself in the new home.

Finally when it was realized that they had to turn it on at the pole, I made an apt for thur Btwn 1-3. No one ever showed. I called to ask if they were still coming @ 3:30, rep told me yes n he had no way of contacting the guy once he's on the field. I waited until 8. No show. Had to miss work. Husband called, they apologized, said they'd be by around 11am the next day. I had to pay someone to work for me, to stay and meet the cable guy, once again no show.

So I called and s/w supervisor, he said he would try his hardest to get someone to come by today but if not I'd have to wait til Monday, but I won't have any opportunity to meet then next week. He said someone would contact me abt coming today, it's been 3 hours and still no attempts have been made. Why do I pay $100/mo for a company that can't even show me enough respect to come by web they say they will? I wouldn't recommend them if my life depended on it

Company: Comcast Xfinity
Country: USA

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