Elite Cruise Options, Inc
Consumer Report

My wife and myself paid Kathleen Caron $5,109 back in March for a 50th birthday cruise to Hawaii aboard the Celebrity Century on teh 5th April we were promised 'extra's' to the tune of approx $3,000 from her. We booked and have a receipt for an S1 cabin from Elite Cruise Options inc, she promised us e-tickets 65 days out, nothing arrived, we chased and chased, she promised that we woudl receive everythign and we were not to worry. On 23rd March two weeks before the sail, still nothing, we had to book & pay via Celebrity UK the only suite left for this sail, she promised us a full refund. Since then I have complained to BBB in the USA, a guy called Paul Karazegian from Elite replied stating that we did not accept e-docs and that we would only receive an 80% refund, as, we cancelled the booking. We are elite members, having sailed 8 times with Celebrity, we fly all over the world on e-docs. BBB closed the file as Elite promised payment, nothing has been received. I complained to FLORIDA DEPARTMENT OF AGRICULTURE & CONSUMER SERVICES, Kathleen Caron promised payment and then stated that she had offered us a future cruise!!! Nothing has been received, no conversation has been had with her, despite, my calls. We have over 350 emails, mostly sent by us in the UK and still we are out of pocket by $5,109. My next step is to report her to Royal Caribbean/Celebrity Cruises and the Consumer Fraud dept at Orange County Government office.
Sab

Company: Elite Cruise Options, Inc
Country: USA
State: Florida
City: Orlando
ZIP: 32828-7359
Address: 1938 Saffron Plum Ln
Phone: 4075959939

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