Hewlet Packard
HP has bad customer service. - HP Pavilion Elite HPE

I have called HP customer service about 7-8 times becuase my computer keeps turning off. All times Ive told them that my vid card is overheating. They didnt want to replace it and instead chose to not listen and tried to convince me it was a software issue. When I called 3x ago, I wasnt even on the phone for 5 minutes and their customer support told me to reformat my computer. I told him that it seemed extreme to do so seeing as he didnt have an idea of what the issue is and we just got on the phone. He sounded high or inibriated and didnt offer any help other than for me to reformat my computer. I just got off the phone with HP (my 7th call) after more than an hour and the "supervisor" wanted me to give him my credit card #. We bought two HP Pavilion Elites and he provide me an option where I didnt pay even though I have 90 days left on my warranty. They suggested I go in to Best Buy and pay them to look at my computer. I asked the supervisor why I would do that, since I paid for warrranty and his answer was "becauase you didnt want to give you credit card #." I am never buying anything from HP ever again. We spent over 4k on the two computers and their warranties and basically we threw that money out the window. I'm disappointed that hard earned money would go to a company that will not stand behind their product. This customer will not be coming back.

Company: Hewlet Packard
Country: USA

  <     >