Emeraldlux electronic cigarettes
Emerald Lux Bad business practices I lost 114.00 to them because I didn't catch the check that said they would bill me in 2 weeks and then setup reoccurring payments to them from my acct

Miscellaneous

I thought I was ordering a great product to try and see if it would work for smoking cessation. My cousin found the ad and forwarded it to me about the 4.95 trial of their product. Unfortunately as I filled out the entire form and came to the end where you place your age and credit numbers, I didnot catch the fine print terms that they would bill me in 2 weeks if I had not called them 114.95 for the 20.00 electronic cigarette anda then continue to bill monthly for cigarette cartridge supplies. My two weeks ended on August 20th and only because I was checking my bank statement today the 22nd did I catch the charge.inside the box nothing is sent, no invoice nor any further mention of any forthcoming charges. I called customer service today and spoke with one of their representatives who ignored everything I was saying, she kept up a written script dialogue about how the terms and conditions where there for all to see and that she could do nothing for me. She said she was going to help me by canceling all further bills and shipment orders, but that I was out the 114.95, even as I told her I had planned on returning the items but had not found the address until she called. To no avail, I am out the entire amount and left with an item that I didnot want nor felt was that good. I also told her that their practices left something to be desired and that I would post on Facebook that buyers beware of this company.


Company: Emeraldlux electronic cigarettes
Country: USA
Address: 505 5 th street San Fernando Ca. 91340
Phone: 18884126086
Site: emeraldlux.com
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