Kodak
Order Number: 10866222000 - Kodak all in one printer ESP2150 Series

Kodak AIO ESP Office 2150 Printer - KODAK PRINTERS

Purchased this printer on 6 May at a local Walmart. Today (29 Jul) I noticed pages I printed out were blurry, streaked and washed out (I printed about 5 pages of an invoice I needed). I ran maintenance on the printer, calibration and head cleaning, and printed 2 Test Pages that were very poor quality. Called Kodak Tech Support and eventually he determined the Printer Head was bad and a new one was ordered. This on a printer not yet 90 days old. Plus, for some reason the ink cartridges that I had just installed new 2 days ago went from Full to 15%. That means I will be out another $35 USD to replace them when I get the new print head. I contacted Kodak again to ask if the bad printer head would cause such an excessive ink loss and each of my questions were answered with another question from the Kodak Tech Rep (chat). Very frustrating. If you don't know they answer just tell me that and say you will find out and get back to me. I finally gave up after s/he alluded that I must have been printing a lot. I would of had to of printed out at least 180 pages this morning to have used that much ink. I think Kodak owes me two ink cartridges plus the printer head. Regardless, I expected better out of Kodak. I am very upset over this cause money is tight and $70 worth of ink just this month is a budget buster. Plus, I see that this is a recurring theme regarding complaints about your printers. Your name used to mean quality but now I would be wary to purchase another Kodak product.

Company: Kodak
Country: USA

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