Touchstone Research Group, LLC
Paid for express document upgrade for $120, only got runaround and excuses

On July 10 I purchased an expedited service to receive a government form SF50 on file in St. Louis. This is needed for a new Government job that I had been accepted for. On Touchstone's website, they imply that going through normal channels to get these forms takes weeks and even months, where they can get it in just a couple of days. They "guarantee" fastest possible delivery with nobody else able to get forms faster, per their website.

I purchased their service which says they will deliver (in 95% of cases per their website) in 7 days, and I also purchased their upgraded 2 day processing for the total cost charged to my paypal account. I also requested my forms through normal government channels. I received my papers from the government in 5 days, and now 20 days out I still have nothing from Touchstone. I did research and most comments I have found on this company warn of scams. The only positive comments come from their own website.

I cancelled my order by calling (to be hung up on by the person answering). I called back to no answer and left a clear message including my phone number. No return call. I emailed them, tried their on-line chat (which does not work), nothing was answered.

Then I opened a paypal case and I finally got an email saying that they received my request but require a signed form so they can obtain my DD214, even though I never ordered that form. I believe this company is not what they are representing themselves as, their very expensive "expedited" service is much slower even than the standard government service, and I'm requested a full refund from paypal. Following an investigation from paypal, I was awarded my full purchase price back.

Company: Touchstone Research Group, LLC
Country: USA
Address: 244 fifth ave, 2nd floor, ste 2571
Phone: 18002833214
Site: touchstoneresearchgroup.com

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