Hewlett Packard
Remote Technician Took Over PC and Pushed Software Purchase

I emailed HP last night and was told to call phone number. Which I did. Spoke to a man from India, whom I couldn't understand well. I told him what was wrong with my laptop and he had me do a few things. Next thing I know is he took over my pc completely! He changed all my stuff around, like my home page, my icons, everything! After he "ran" scans for me. He told me my pc was so beyond repair I had to buy this HP software to fix computer! Told him I did not have money. He then asked for my creditcard no anyway. Told him its a preloaded card and theres no money on it but he ran it through anyway! Then he was upset that I had no funds on card! I told him I was hanging up and not only did he call me back, he was messaging me on my own lp to answer my phone or answer him via computer! I tried printing this but he blocked me! I tried shutting down lp but he wouldn't let me! Finally I had to unplug my laptop. I got on this morning and have had nothing but problems! I want this fixed!

Company: Hewlett Packard
Country: USA
Phone: 8017360500
Site: hp.com

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