PayPal
Seller Dispute Over Returned Gold Jewelry and Unannounced Package

I had an eBay auction of an assortment of 21 pieces of gold jewelry, from 10KT, 12 KT GF, 14 KT, lockets and chains. The buyer won at $500 and paid on PP. I shipped. She emailed and said she wanted to return some of them because they were GF, which was clearly stated in the listing. I said I would do it because I am a good merchant. I averaged it out and told her I would give her the average price per item. I did not have to do this at all. She said no, she wanted 3 x that amount. Then she said she is an attorney, and I told her I do not care who she is, she is a scammer.

She disputed with PP. In the meantime, I removed as much of the money as I could from my PP account. I answered the dispute in their 100 character format. I called them. The girl on the phone was hostile, obnoxious and making fun of me. She said, "Tough, we are on the buyer's side."

Then I got an unannounced package in the mail. I refused it. I state in my Terms and Conditions that I have to agree to receiving returns. I refused the package, and it went back to her. PayPal is required to notify sellers of returns BEFORE they arrive, and I got the notification two days later. I set up a new PP account. They say I still owe them 400 and some bucks. I told them I will not pay it, not now, not ever.

I do not have the dates right on this because I just found this site while browsing for something else. I take credit cards only on PP, for anything like jewelry, valuables, etc. I refuse to deal with them unless there is absolutely no other option, and then I might not sell the item if the buyer is so uptight about giving me a credit card or will not send a check. I have a 100% rating on eBay.

Company: PayPal
Country: USA
State: California
City: San Jose
ZIP: 95131-2021
Address: 2211 N First St
Phone: 4029352050, 4029383751, 8882211161
Site: paypal.com

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