Pods
Please pick up your POD! - p.o.d.s

We moved to Kansas City several months ago, and secured delivery of a POD over the phone and via mobile phone site. I called customer service to schedule a pick up.

The customer service rep wouldn't talk to me without a pin #. I never established a pin #, although I did have a bill right in front of me. I gave the rep my name, address, customer number, container number, container size, and offered to provide my checking account # & routing number from my last check and my first child as a sacrifice, but he still would not schedule pick up without a pin. This really seemed like a SCAM to make bad profit!
THEN, my husband went to the website, clicked on chat and scheduled pick up within 2 minutes with just our customer number.

I am amazed that a company with call center hell is able to stay in business.

I guarantee that I will never do business with this company again, and I will share my experience broadly.
Unfortunately for PODS, I'm a Customer Experience professional, and I move about every 2 years, so the reach will be broad and damaging.

Company: Pods
Country: USA

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