Expedia Bait and Switch
Consumer Report

I just had a similar problem with Expedia. I spent about three days researching a trip for a wedding and thought it might be a good idea to stay overnight since it was just about 2 hours from home. After reading various reviews I decided on one hotel in particular. A day later I did some more research and eventually booked it through Expedia. The night of the wedding when I went to check-in... The hotel manager told me I had no reservation & they had no rooms. Called Expedia and they said I had booked at a different hotel down the road. This was completely unacceptable. I had read every review of every hotel in the area that I was interested in. Then came back a day later and read more reviews of the same hotels on different sites. I was thrifty but thorough. The hotel Expedia booked me into just was not one of them. I was livid. I had no recourse. For me it was the principal of the matter... The fact that they had pulled a bait and switch without my consent. Expedia refused to issue a refund. I called the bank that night to dispute the charges but no charge had come through. I could have gotten in my car and drove up the road to the other hotel but again it was the principal. After an hour at the front desk trying to resolve the issue I opted to drive home. I phoned the bank again once the charge appeared on my account. The bank called expedia and after long holds and various transfers and more holds believe it or not... Expedia produced a series of screen shots 'showing' that I had booked at the hotel I hadn't chosen, never heard of and had never seen. It was Orwellian. All for 91 bucks! SO in the end... Not only did I eat the charge... I now appear to be completely bat [Inappropriate Content Removed] crazy!

Company: Expedia Bait and Switch
Country: USA

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